Refund policy

 

 

Return/Exchange Policy

TRS Care accepts returns of most new, unopened items for a refund or exchange within 30 days of the shipment date. To make a return or exchange, please contact Customer Service at (346) 290-7557 to receive Return Instructions. Discontinued products cannot be returned or refunded.

Returns are subject to the following criteria:

  1. All returns must be authorized by TRS Care prior to receipt. Returns without approval will not be given credit. A ten percent (10%) restocking fee will be charged to the customer for authorized returns.
  2. Items must be received within 30 days of issuing the approval. 
  3. Return shipping is the responsibility of the customer. We recommend using a secure shipping method to send the item so it can be tracked. We are not responsible for items lost during shipping, and cannot process the return until the item is received. 
  4. Credits will be given after receipt of product and warehouse inspection and approval of saleable condition. Refunds will be issued in the original form of payment used to purchase the item.


Orders canceled after the item has shipped are subject to standard return policies.  

A product is not returnable if:

  1. The packaging is not in a resalable condition (written on, opened, safety seal is broken, not in original packaging).
  2. The item is expired or will expire within 180 days.
  3. The item is discontinued by the vendor.
  4. The item is considered a hygiene-related product, including but not limited to, bottles, and breastfeeding accessories, wigs. 


Specialty devices are subject to manufacturers' return policies. These items include, but are not limited to, the following; breast pumps

Defective, Missing, or Incorrect Items

Immediately upon receipt, please inspect the package contents to make sure they meet your expectations and match the packing slip. We apologize for any discrepancies, shortages, or damaged items. Please contact us within 48 hours (2 days) of receipt for instructions. Products must be returned to TRS Care within 30 days of receipt. Your order will be corrected as quickly as possible.

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